Delivery
* Most orders are dispatched within 2 business days. Please allow up to 10 business days for standard delivery depending upon the time of purchase and your delivery address.
**Most express orders are dispatched the next business day. Please allow up to 5 business days for delivery depending upon the time of purchase and your delivery address.
Please note:
- All orders are dispatched from Brisbane, Australia. If you live in WA, NT, certain areas of QLD or remote rural areas, you may need to allow a few extra days for postage. To find out more about postage to your state, click here to visit the Australia Post website.
- Goods will be delivered on business days; no deliveries will be made on weekends or public holidays
- We deliver via Australia Post with an authority to leave. If no one is available to sign upon delivery at your nominated delivery address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements at the nearest Post Office.
We recommend either a work address (please include full business name, receivers name and other relevant details) or a PO BOX for prompt delivery.
We deliver with an authority to leave. If no one is available to sign upon delivery at your nominated delivery address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements.
Backorders
If your item is not in stock, it may be available on backorder.
You will be advised on whether the item is available for backorder at check-out.
Orders including backordered items will be held until all items in the order are available.
Please note that backordered items can take up to 14 days from placing the order to be ready for dispatch.
If you have any questions about delivery, take a look at our FAQ below or contact us.
FAQ
Do you ship internationally?
Unfortunately we do NOT accept international orders through our website. Please contact us to enquire about a special order.
When I log into my account, my order says 'processing'. What does this mean?
This means we’re busy packaging your order and preparing it for dispatch.
How long does it take to process an order?
Once your order has been placed it may take up to 48 hours for your order to be dispatched. If you place an order on a weekend, your order should be processed the following business day.
My order is ‘complete’ when I log into my account, but I still haven’t received my parcel. Why?
When your order is ‘complete’, it means your order is being scheduled for dispatch from our warehouse. You should also receive an email notification letting you know your order is on its way.
How can I track my order?
You can only begin to track your order after it has been shipped. Once your order has been shipped you will receive an email from Australia Post which includes your consignment tracking number.
To track the progress of your order click here and you will be redirected to the Australia Post website for tracking.
Do I need to be home to sign for my parcel?
We deliver via Australia Post with an authority to leave. If no one is available to sign upon delivery at your nominated delivery address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements.
Unfortunately we cannot be held responsible for any lost or stolen parcels.
Can I change my shipping address?
If your order has not yet been dispatched, please call us on +61 7 5464 3745 or email us at sales@sbg.com.au with your order number and the new address. It may not always be possible, however, we’ll try our best to update your shipping address.
Other Important Information:
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by the carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us. We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. strikes, adverse weather etc). In addition, we do not accept liability for any loss or damage arising from items lost, stolen or damaged after the order is dispatched.
If you have any further questions about shipping and delivery please contact us.
