Refund and Exchanges

We take pride in bringing our customers high quality durable products, and we want you to be completely satisfied with your purchases. In addition to your rights under Australian Consumer Law, we will review all circumstances of each return request to be resolved at the company’s discretion to ensure our customers receive a positive experience with Spencer Brands Group. In most circumstances, we are happy to provide a return or exchange for Change of Mind for orders that adhere to the below Terms and Conditions of Sale.

Change of Mind Returns/Exchange

We will happily provide a return or exchange for change of mind provided that:

  • There is proof of purchase
  • The item is returned within 14 days of receipt
  • The item is in re-saleable condition with:
    • Original packaging, including tags, stickers and accessories
    • Is unused/unworn/unopened

If these requirements are not met, Spencer Brands Group reserves the right to refuse a return or exchange. Any returns under the above terms and conditions will receive either a refund or may be exchanged for other product.

Incorrect Size

We will gladly exchange incorrect sizing (please ensure your sizing measurements are correct, as further postage charges will apply if you require a sizing change). All returned items must be in original, saleable condition with tags and packaging intact.

Options for Returning Items

Return to Head Office

Any purchases made in store or online can be returned to Spencer Brands Group Head Office. Please contact us via to place a request for a change of mind return. Your request must include:

  • Order Number or Copy of Receipt
  • Date of Purchase
  • Full Name
  • Contact Phone Number
  • Email Address
  • Item/s to be returned
  • Choice of Refund, eGift Card or Item Exchange

Our customer service team will be in touch to confirm that your return/exchange request has been received with further details on how to proceed.

Customers are responsible for all return post charges to send back change of mind goods, and for any exchange shipping. Shipping costs are non-refundable.

Please note that we do not offer refunds or exchanges on general wear and tear.